Effective Date: [Insert Date]

Thank you for shopping at [Your Website Name]. We value your satisfaction and strive to provide the best products and services. If you are not completely satisfied with your purchase, we are here to help. Please review our Refund and Returns Policy below.

1. Returns

1.1 Eligibility for Returns To be eligible for a return, your item must:

• Be unused and in the same condition that you received it.
• Be in the original packaging.
• Include the receipt or proof of purchase.

1.2 Non-Returnable Items Certain items are non-returnable, including:

• Perishable goods (e.g., food, flowers)
• Custom or personalized products
• Downloadable software or digital products
• Health and personal care items

1.3 Return Period You have [insert number] days from the date of purchase to return an item.

2. Refunds

2.1 Refund Process Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, we will initiate a refund to your original method of payment. Please note that it may take some time for your bank or credit card company to process and post the refund.

2.2 Partial Refunds Partial refunds may be granted in the following cases:

• Items not in their original condition, damaged, or missing parts for reasons not due to our error.
• Items returned after the [insert number]-day return period.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [your contact information].

4. Shipping

4.1 Return Shipping You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4.2 Lost or Damaged Returns We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.